Refund and Cancellation Policy

Payments are non-refundable when you cancel or miss a session. You get a refund or a free rebooking only if we cannot deliver.

Last updated 2026-11-03

Draft. To be reviewed by a lawyer before launch.

Why bookings are non-refundable

When you book, the counsellor reserves that time only for you and turns other people away. That time cannot be used again, so we do not refund it.

We show this before you pay, and you agree to it when you pay.

There is no refund of the ₹500 if you cancel, at any time, or if you do not join the session.
You can still cancel from My sessions. This frees the time so someone else can book it.

If we or the counsellor cancel, or a technical failure on our side stops the session, you choose: a full refund, or a free rebooking.

Refunds go back to the same card, UPI ID or account you paid from, through Razorpay.

We start the refund within 5 to 7 working days. Your bank may take a few more days to show it.

If you do not finish payment, the slot is held for 10 minutes and then released. No money is taken.

If money was taken but the booking failed, it will be refunded in full. Please write to us if you do not see it.

Cancel from My sessions. Cancelling does not give a refund.

For refund questions, email care@mananverse.com with your booking ID (like MV-000123) and the email address or phone number you signed in with.

If you are not happy with our reply, contact our Grievance Officer at grievance@mananverse.com.