Grievance Officer

If something went wrong, this is who to write to and what happens next.

Last updated 2026-11-03

Draft. To be reviewed by a lawyer before launch.

Our Grievance Officer

Name: Rekha Basudevan
Email: grievance@mananverse.com
Postal address: TO_FILL: postal address in India

This page is provided under the Consumer Protection (E-Commerce) Rules, 2020, the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, and the Digital Personal Data Protection Act, 2023.

What happens after you write

We acknowledge your complaint within 48 hours.

We aim to resolve it within 30 days and will tell you what we decided and why.

What to include

Your booking ID, if you have one (for example MV-000123).
The email address or phone number you signed in with.
What happened, and when.
What you would like us to do.

Please do not send card numbers, UPI PINs or one-time codes. We will never ask for them.

If you are not satisfied

For consumer complaints, you can contact the National Consumer Helpline on 1915 or at consumerhelpline.gov.in.

For complaints about your personal data, you can approach the Data Protection Board of India after using our grievance process.